Return and Refund Policy
At Fight Knight, we strive to ensure the highest quality of our products and your satisfaction. Please review our return and refund policy to understand our guidelines and procedures for returns and refunds.
Return Policy
Eligibility for Returns
- Damaged Items: If your item arrives damaged, you are eligible for a return. Please contact us within 7 days of receiving the damaged item.
- Qualitative Deficiencies: If your item has any defects or does not meet our quality standards, you are eligible for a return. Please contact us within 7 days of receiving the item.
Conditions for Return
- Items must be returned in their original packaging.
- Items must not be used or altered in any way.
- Proof of purchase (order number, receipt, etc.) is required.
Non-Returnable Items
- Items purchased on sale or with a discount code.
- Items that have been used, altered, or damaged by the customer.
Return Process
- Contact Us: Reach out to our customer service team at info@fightknight.store within 7 days of receiving your item. Provide your order number, a description of the issue, and photographic evidence if applicable.
- Return Authorization: Our team will review your request and, if approved, will provide you with a return authorization and instructions on how to return the item.
- Shipping: You are responsible for the shipping costs of the returned item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- Refund: If the return is approved, we will process a refund to your original payment method. Refunds will be processed within 5-10 business days.
Refund Policy
Refund Eligibility
- Refunds are only issued for items that arrive damaged or have qualitative deficiencies.
- Refunds are processed after we receive and inspect the returned item.
Refund Process
- Approval: After the inspection of your returned item, if it is approved for a refund, we will notify you via email.
- Processing: Refunds will be processed to your original payment method within 5-10 business days of approval.
- Notification: You will receive an email notification once the refund has been issued.
Partial Refunds
In some cases, only partial refunds are granted (if applicable):
- Items with obvious signs of use.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Non-Refundable Situations
- Change of mind after purchase.
- Incorrect address provided at checkout.
- Items lost due to postal service errors (though we will assist in filing a claim with the postal service).
Contact Us
If you have any questions or need assistance, please contact our customer service team at info@fightknight.store. We are here to help you Monday through Friday, 9 AM to 5 PM (GMT).
Thank you for choosing Fight Knight! We appreciate your business and strive to ensure your satisfaction with every purchase.